Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.

At iTiNS we understand our Customer’s desire of staying focused on their core business, keeping this in mind with our wide range of skills and abilities; we have designed tailor made Managed IT Services Solutions that transfer’s the burden of maintaining IT infrastructure with comprehensive security from our Customer’s to us. We follow ITIL® best practice which outlines an important document called Service-Level Agreement (SLA), identifying what services will be furnished and how successful delivery of services will be measured.

ITIL® Based Service Desk

iTiNS team having hands on experience on setting-up working and fully functional; therefore it clearly understands the challenges coming way while setting up an successful Service desk. iTiNS with this extensive expertise is helping customers adopt to best practices framework ensuring to list out the “Do’s & Don’ts” of the customer’s environment&effectively and efficiently using them in their daily operations. In today’s business, we offer all 4 types of service desk:

Local Service Desk: Generally located close to the customer, on location or within a branch office

Centralized Service Desk: Disregarding the customer’s size or dispersion, Service Desk provides support services from a single central location. May address language, cultural or time-zone considerations.

Virtual Service Desk: while Service Desk staff may be dispersed among a number of locations (even worldwide), by using available technology and Internet, it is possible to create the impression of a single centralized Service Desk.

Follow the Sun: As name suggests, team starts working where the sun rises. This is basically combining of two or more geographically dispersed Service Desks to provide a 24-hour service.

Buyer’s Advantage:

  • Single point of contact for all end-user related IT support Queries making IT communication easier and less complicated
  • Ability to coordinate / get Service desk support from anywhere even when users are on the move
  • Resolves 60% or more of incoming incidents and requests without any escalation
  • Improves customer satisfaction significantly, when first level resolution is at 50% or more
  • Reduces costs and time to fix incidents
  • Keeps businesses running efficiently
  • Upgrade or downgrade according to the requirements; easily scalable

DATA CENTER Management

As businesses become increasingly dependent on IT for mission critical applications to achieve their business goals & with today’s rapid advancement of Technology, most customers are finding difficulty in managing their data center’s existing hardware & Legacy applications.

Managing data centers lifecycle with reduced carbon foot print & most cost effective way using automations / tools has led customers looking out for an efficient partner in managing this most critical function, for continued business & optimum service delivery. Also with advancement of Cloud Technologies most organizations are striving to move on the next level of business continuity. Considering the above market conditions iTiNS with its expertise team will help you with tailor made DC Management Solution well within your budgets.Our Service Offering in this segment are:

Buyer’s Advantage:

  • Single point of contact for DATA CENTER related queries
  • Simplified operations management
  • 24 X 7 availability
  • Industry best practices
  • Reduces costs and time to fix incidents
  • Keeps businesses running efficiently
  • MIS reports enabling business decisions
  • Server hardening / secured communication
  • DR setup / making it work, minimizing downtime

EUC Management

In today’s race of technological advancements & Automation; most important asset for any organization yet continues to be “People”. It’s therefore “End-User Computing (EUC), that serve’s the People & is instrumental in simplified computing environment, improved productivity & of course enablement to people on utilizing the applications / infrastructure most effectively.

Rising levels of business challenges, Organization struggling to keep end-users updated & balanced to achieve cost effective solutions are now inclined towards outsourcing of their infrastructure and application needs. This solution enables them to concentrate on their core business needs and eventually results in higher business value and growth. iTiNs having vast experience in handling EUC, has developed tailor made solutions that serves every customer ensuring security, uptime, ease of use and fixing problems before their user’s realizes it.

Our Service Offerings in this segment are:
Buyer’s Advantage:

  • Service Desk team acts as Single point of contact for EUC related queries
  • Improved agility and flexibility
  • 24 X 7 availability
  • Improved customer satisfaction
  • Industry best practices
  • Reduces costs and time to fix incidents
  • Keeps businesses running efficiently
  • Increased Productivity
  • Secured IT Environment

NOC (Network Operations Center)

A network operations center (NOC, pronounced like the word knock), also known as a “Network Management Center”, is one or more locations from which network monitoring and control, or network management, is exercised over a Computer, Telecommunication or Satellite network.

While every sector of Business is hopping on Digital world for improved Business & farther reach; a strong & stable network serves as IT backbone. Hence, it’s of utmost importance for any organization to have it’s IT network to be designed and managed to its optimum level so that it adds to the business performance. iTiNS provides tailor made robust & secure Monitoring mechanism, managing events and alerts and supporting data center networks, on most cost effective medium, which could be easily scaled as per customer’s environment.

We take great pride in finding ways to save your company money by providing you with a comprehensive portfolio of trained pool of network management resources, hi-tech network operations tools to monitor and manage any type of network, and proven best practices framework to deliver measurable results throughout network operation’s life cycle.

Our Service Offerings in this segment are:
Buyer’s Advantage:

  • Single point of contact for all Network related queries
  • 24 X 7 availability
  • Secured IT Environment
  • Transparency and control
  • Industry best practices
  • Reduces costs and time to fix incidents
  • Keeps businesses running efficiently